The short answer
A missing or failed panel is not enough evidence to conclude that a reset credit was removed. Verify the account and the original offer.
What to do next
- Confirm that you are in the account and workspace where the credit was granted.
- Review any saved offer details for eligibility and expiry.
- Update and reopen the client, then check the official usage view again.
- If a valid credit is still missing, report the panel error and time to official support. Never send account tokens to a third-party checker.
Choose the situation that matches
The announcement says automatic reset
Look for restored allowance rather than a new saved reset. These are different outcomes.
You expected a saved reset
Compare the original offer with your account, workspace and expiry. A missing panel alone cannot establish eligibility.
The offer still appears to apply
Contact official support with the offer link, affected account context and time noticed. Only the provider can check delivery.
Check the result
Return to the affected feature and try one appropriate request. If it works, resume gradually. If it fails, compare the new notice with the original before repeating a step.
Still blocked?
Prepare the exact error, affected feature, app or browser version, account workspace, and date with timezone. Send these only through the provider’s official support channel; omit passwords, keys and private content that is not needed.
Common questions
Can this site recover my credit?
No. We provide a checklist and reminders, not account access.
Is every reset announcement a saved credit?
No. A refreshed allowance and a banked credit are different events. Read the original announcement.
Source & scope
Vendor documentation supports the product context. The checklist is LimitReset editorial guidance and cannot diagnose a private account.
OpenAI · product changelog ↗